Customers have claimed that the advertised discounts were not applied at the register, resulting in them paying more than the expected sale price. The issue came to light when some vigilant shoppers noticed discrepancies in their receipts and raised the alarm.
Despite the error, frustrated customers who sought refunds for the overcharges were reportedly denied their money back. Instead, they were offered credit notes, leaving them feeling unsatisfied and demanding answers.
Retails workers at the store claimed company policy prohibited them from issuing refunds, even though the error was on the store’s end, and would only offer the said credit notes.
The retailers internal policy has been criticised as contrary to consumer law, which entitles customers to a cash refund upon store errors including billing issues and product faults.
Rivers Werribee has yet to release an official statement regarding the issue. However, customers are advised to review their receipts closely and bring any discrepancies to the store’s attention immediately.
Local consumer rights advocates have reminded shoppers that they are entitled to a refund for overcharges under Australian Consumer Law and encouraged them to report any unfair practices to the appropriate authorities.
If you have shopped at Rivers Werribee today or during it’s current sale and suspect you may have been overcharged, it is recommended that you revisit the store or contact their customer service department to resolve the issue.